Does CodeB replace my hotel PBX?

No. CodeB adds browser phones, AI reception and meetings on top of the PBX you already run — Asterisk, 3CX, FreePBX, FRITZ!Box or any standard SIP gateway. No carrier change, no per-room IP-phone purchase.

Can the AI receptionist take bookings out-of-hours?

Yes. CodeB Voice AI picks up on a DID 24/7, qualifies the caller, can transfer to a duty manager during defined hours, and emails a signed transcript so the morning shift sees every overnight call. Supports multiple languages per persona.

How does it work for short-let / Airbnb operators?

Each property can have its own AI persona on its own DID, with the right local language, check-in instructions and house rules. Out-of-hours guest questions get answered without waking the host.

Is it GDPR-compliant?

The platform is self-hosted, so meeting and SIP-call media stay on your server. AI calls have a separate privacy posture documented in the AI-privacy page — choose a local backend for full data-residency control.

For hospitality

The 24/7 reception desk that lives on your existing PBX.

Hotels, B&Bs, restaurants and short-let operators don’t need a new carrier or a per-room IP phone purchase. CodeB layers a browser softphone, video meetings and an AI receptionist on top of the FRITZ!Box, Asterisk, 3CX or FreePBX you already run.

Talk to us How we layer on your PBX →

01 / The hospitality reality

Why hotel phone systems are broken in 2026.

Reception is single-threaded

One human at the desk takes a booking call, the next caller hangs up. Friday-night dinner reservations and check-out requests collide at 6pm.

After-hours is dead air

The night porter answers when they can, but most calls roll to voicemail. Guests fix the problem by calling Booking.com instead — and the commission goes up.

Multilingual is a stretch

German guest at a Maltese hotel, French guest at a Welsh B&B, Polish guest at a Berlin restaurant. The night-shift can’t cover all of them at all hours.

The PBX is fine

The actual phone system isn’t the problem. The hotel doesn’t need a Vodafone or Telekom carrier migration to fix the reception layer.

02 / What CodeB adds

Three pieces, one install.

AI receptionist on each DID

Picks up after the second ring. Speaks the right language. Books a table, checks availability, takes a check-in question or transfers to the duty manager during defined hours. Emails a signed transcript to the morning shift.

24/7MultilingualTranscript email

Browser desk phone for every staff member

Installable as a PWA on any laptop, tablet or phone. Rings for incoming calls, supports click-to-call, registers per-user against your FRITZ!Box / Asterisk / 3CX. No physical handset needed, no per-extension licence.

PWAClick-to-callPer-user

Video meeting for the back-office

Daily standup with housekeeping, weekly call with the agency, training video with new staff. Same install. No Zoom subscription, no SaaS media path.

Browser-onlyNo installE2E encrypted

03 / Worked example

A short-let operator with 12 apartments.

12 apartments across two cities, three of them on Booking.com, the rest on direct bookings. The owner answers the master phone, but bookings drift to OTAs whenever calls go unanswered. Existing PBX is a single FRITZ!Box at the office.

One DID per property → one AI persona per property, with the right city, language and house rules pre-loaded.
Caller asks “is the apartment near the metro?” — the AI knows the address and the closest stop, and answers in seconds.
Caller wants to book direct — AI captures the dates and emails the owner before they hang up.
Edge case: caller needs the owner urgently — AI transfers to the owner’s mobile during defined hours.

Direct-booking ratio shifts. Booking.com commission falls. The PBX did not change.

04 / Why not Zoom Phone / Teams Voice

Two products solve different problems.

Carrier migration not required

Zoom Phone and Teams Voice both want to be your carrier. CodeB doesn’t — it sits on whatever SIP trunk you’re already paying for. No porting, no notice period, no rate-sheet change.

AI reception is a first-class product

Cloud voice products treat AI as a future add-on. CodeB ships the AI receptionist as one of the four pillars — it has been the reason for the platform from day one.

Per-room IP phone is optional

The browser is the phone. Front desk on a laptop. Housekeeping on a tablet. Owner on their personal mobile (signed in as themselves). No per-handset licence.

Data stays on premises

Guest calls, transcripts, recordings — on a Windows + IIS box you own. No third-party cloud for meeting media. Choose the AI backend per privacy posture (see ai-privacy.html).

05 / Deployment

Two paths, both inexpensive.

On a hotel mini-PC

NUC-class Windows machine. ~400 EUR hardware + the CodeB licence. No ongoing SaaS fee.

On the office desktop

If you already have a Windows back-office desktop, that’s enough. IIS is built into Windows.

Hosted tenant

If you don’t want to host yourself, we operate a private hosted tenant on your domain. Same software, no infra commitment.

One weekend

Typical migration: AI on the main DID Friday afternoon, browser phones rolled out to staff Saturday, meetings used by Monday standup.

Want a 30-minute walk-through?

Show us your call patterns and the PBX you run today. We’ll tell you which pieces of CodeB are worth turning on, in what order — and which aren’t.

Get in touch →